Users can private message each other, share files, images, videos, and documents, and stay connected. Today several companies have adopted this idea, and are using Whatsapp business to provide personalized customer service to their customers. A study states that 90% of global consumers prefer to stay connected to companies that offer them more personalized service than companies that don’t. Customers naturally like the personal touch from businesses, and messaging apps enable companies to give customers personal attention.

Tips for continued success with WhatsApp for business communication

You can place individual calls or group calls, in both audio or video, for free on WhatsApp. WhatsApp’s global popularity is due in large part to its accessibility, cross-platform functionality, and simple, straightforward features. From video calls to document sharing, WhatsApp offers many ways to communicate worldwide. If you regularly use WhatsApp Business to talk to customers, you’d probably also be interested in using WhatsApp Business for desktop. Because constantly going back and forth between your phone and laptop is inefficient and quite frankly just annoying. Now, allow permissions to share photos and videos, along with other data like contacts and files. Here is a step-by-step guide on how to convert WhatsApp to a business account.

You can also access the business version using WhatsApp web. Launched in 2018 with a myriad of custom features, the app turned out to be incredibly useful to entrepreneurs. In this guide, we will learn how to create a WhatsApp business account. First, let’s see how WhatsApp Business is helping businesses worldwide. Download this business tool if you don’t want to spend time manually deleting old files off of WhatsApp. Cleanup makes cleaning up WhatsApp Business easy — you can select multiple files at once and quickly delete old images, videos, audio files, notes and profile pictures.

Come to think of it, how would customers be able to find and connect with your business or brand if it’s missing some vital information? Here are some ways to add this information to your WhatsApp business account. This includes information you want your customers to know, such as hours of operation, description, and products and services. Your profile is the first thing people see when they want to message you, so it’s important to set it up for effective business communication and marketing.

Making voice and video calls

While most users don’t even realize it, when they start using group chats, there is an almost certainty, that their chat is going to be stored in the cloud and there is no way to opt out. Most of WhatsApp chats are stored without encryption, which means that they aren’t necessarily private. However, the average user wouldn’t realize this based on the way that the app misleads the public.

Integrating Whatsapp with email marketing tools

From there, you can create up to 50 unique replies that you can access via keyboard shortcuts. Quick replies are a great way to take some of the work out of addressing those frequently asked questions, like “when are you open? For brands that use WhatsApp to engage with customers, there are a number of clear benefits. Today, millions of brands are using WhatsApp Business to build personal connections with consumers at scale.

When using Whatsapp business have it in mind that your ultimate goal is to effectively engage with your customers. You can set up automated messages, and quick Replies to help you respond quickly to customers’ inquiries whenever you aren’t available.

Read more about WhatsApp for business here.

It can be done by asking customers to sign up on your website where they will provide their phone number or you can do that in a physical store. Create a form and ask them to include their phone number so as to get in touch with you. Remember you are trying to make a sale and at the same time you are offering them valuable products. If you miss your Call-To-Action, you have missed the whole point which is marketing.

Go to your mobile setting for the WhatsApp Business app and turn on the Access to notifications, audio, contacts and all media files. This will enable seamless sharing and accessibility to everything on your app. You can easily find the WhatsApp Business app on the Google Play Store and App Store. So, the first thing you need to do is install the WhatsApp Business application on your mobile. Reduce response times and manage all your social messages in one place with Hootsuite Inbox. Social commerce is what happens when savvy marketers take the best of eCommerce and combine it with social media.

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